At Optimum Compounds Co., we take great care to ensure that every product we provide meets the highest standards of purity and quality. Because our products are intended strictly for laboratory research use only and cannot be resold once shipped, we maintain a strict return and refund policy outlined below.

1. No Returns on Opened Products

For safety, compliance, and quality assurance reasons, we cannot accept returns of any opened or used products. Once a product leaves our facility, we are unable to reintroduce it into inventory.

2. Eligible Refunds or Replacements

We will provide a refund or replacement only under the following circumstances:

  • Damaged or Defective Products – If your order arrives damaged, contaminated, or with quality issues, please contact us within 7 days of delivery with photos of the issue.

  • Incorrect Product Shipped – If you receive the wrong product or incorrect quantity, notify us within 7 days of delivery so we can correct the mistake.

  • Shipping Errors – If your package is lost in transit or fails to arrive due to a carrier error, we will assist in resolving the issue.

3. Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Customer ordering errors (wrong product, quantity, or tier).

  • Change of mind after purchase.

  • Products delayed due to customs clearance or international import restrictions.

  • Improper storage, handling, or reconstitution of compounds after delivery.

4. How to Request a Refund or Replacement

To submit a claim:

  1. Email us at [Insert Contact Email] with your order number and a description of the issue.

  2. Provide supporting documentation (e.g., photos of damaged or incorrect items).

  3. Our team will review your claim and respond within 3–5 business days.

Approved refunds will be issued to your original payment method. Replacements will be shipped promptly at no additional cost.

5. Shipping & Return Logistics

  • Do not send products back without prior authorization — unauthorized returns cannot be processed.

  • Return shipping costs (if applicable) are the responsibility of the customer, unless the return is due to our error.

6. Disclaimer

All products sold by Optimum Compounds Co. are for laboratory research purposes only. They are not intended for human consumption, therapeutic use, or veterinary applications. By purchasing from us, you acknowledge and agree to this restriction.